FAQ

Do you offer consultations or cake/dessert tastings?

Yes, of course! We encourage you to contact us to setup a personalized consultation, during which we will provide cake tasting. You’ll also have the opportunity to discuss design options that are best fit for you and your budget. Consultations are a $30 fee, paid via eTransfer, which is required to book a scheduled time. Consults are 30-45 minutes in length, and we are able to accommodate 3 persons in our office. Please bring along with you pictures of cake/dessert designs you like, outfit details, decor ideas, invitations, etc. to be use as inspiration for the cake.

When should we book our cake?

It is recommended to book your wedding cake 5 – 6 months prior to your wedding date. It is never too early to book your wedding cake, especially if the wedding is during peak months, from March to October. For custom cakes, a two week notice is required in most cases. During peak months, it’s recommended to book 3-4 weeks in advance to ensure the date is available.

How much cake do I need?

If you have a large variety of desserts, it is recommended to serve 40-50% of your total guest count. If you will be having few/no other desserts, then it’s recommended to get 70-80% of your total guest count. Keep in mind that everyone may not have cake or opt for another dessert. Only if you are serving cake as a plated dessert is it recommended to serve your total guest count.

How much do your cakes cost?

Cost varies depending on the complexity of the design, cake shape and size. Starting prices for cakes are available on the pricing page. Should these prices fit within your budget, please contact us to get a quote for a design you have in mind. Alternatively, you may schedule a consultation during which we can further discuss design and pricing details.

What is your payment policy?

We require a 50% deposit to reserve your event date, along with a signed contract and/or invoice. The remaining balance is due 2 weeks prior to the date of the event for weddings, and on day of for pickup orders. We accept exact cash and online eTransfer only. Please send eTransfers to info@skconfectionery.ca

What is your cancellation policy?

Your deposit reserves your event date and is only fully refundable with a 60-day notice prior to the event date for weddings. In the event of a cancellation with less than 60 days notice, only 50% will be refunded. No refunds will be issued for notice of 30 days or less for cancellation. For celebration cakes, no refunds will be issued for notice of cancellation less than 10 days. A $30 transaction fee will apply for any consultation services rendered. A $75 fee will apply to renew the contract, given that the date is still available. Some exceptions are made in extenuating circumstances.

Aare your cakes nut/gluten/dairy/egg free?

Our facility uses all these ingredients and cannot guarantee an allergen-free product. However, we do offer vegan and eggless options. Please inquire for more information. While some desserts/flavours may not have nuts, we cannot guarantee a product free of any nut traces.

Could we get buttercream instead of fondant?

Our cakes are covered with buttercream regardless of whether you would like a fondant cake or not. Our fondant has a delicious marshmallow taste, and is less sweet than other brands. We encourage you to try the fondant and opt for a fondant cake as it offers the most crisp, clean finish, providing the best canvas for our custom designs. Buttercream options are only available for rustic or naked cakes.

Do you have cake stands for rental?

Cake stands may be rented for a fee depending on the specific stand and size. A refundable security deposit is required to ensure the stand is returned in the original condition within 3 days after the event. In the event of a damage, or missed return, the security deposit will be forfeited and additional charges may apply to cover the costs of a new stand.

Do you provide delivery and setup?

We encourage you to allow us to deliver and setup wedding cakes and larger custom cakes to ensure safe transportation. Delivery and setup for wedding and large celebration cakes starts at $40 locally. Please inquire for exact delivery and setup charges. Delivery and setup fees will vary for dessert tables depending on size, starting at $75 locally.
If you have any additional questions that have not been answered, or would like to inquire about a cake and/or desserts, please feel free to contact us.